Reporting a Mobile Loss

I have been using a mobile phone for almost fourteen years and never lost one. Weather I traveled in a train, a crowded bus or fell asleep while traveling. Although I have seen people loose one. It naturally builds up a self confidence, My mobile phone cannot get stolen or lost.

Very recently I lost mine and cannot remember exactly when and where I lost it. It was when I came back home that I realized, it was missing. For security reasons in India you are supposed to report the loss to the nearest Police station within 24 hrs. This is to protect misuse of the mobile phone and to get a duplicate Sim issued from the mobile company.

Next morning I went to the nearest Police Station to register a complaint. The 10x10 feet room I entered had piles of files on the side racks, with film of dust on them. The room has not been painted in years, two bulbs lit up the otherwise dark room. About a dozen blank looking young guy's were made to sit on the floor against the shabby wall. Didn't understand if they were criminals or just held back for interrogation. There were two tables around which four duty cops were sitting on very old wooden chairs. They were in duty uniform but none of them wore shoes, all in their slippers. The wireless was going on, monotonously.

As I stood in front of a table one of them looked up and asked what I wanted I said I lost my mobile and wanted to register the loss. He pointed to another cop sitting on the other table, who was busy talking on the mobile.

I patiently waited for the cop to finish on the mobile then he turned to me "yes?"
I handed him the two copies of letter written in English. I did not expect the cops to get me back the lost mobile phone. Only need a received copy of the complaint letter from the Police Station to get a duplicate Sim. He looked at the letter and said "Get the letter written in Hindi"
I said I am not so good in Hindi writing and it is only a couple of line letter written in most simple English.
He said, "I have to read, understand and write a report in my register in Hindi, get it written by someone outside if you cannot" there was a register in front of him.
Then I requested if I can get a blank sheet? Then I may try to find someone to write for me in Hindi. His answer was "buy one from outside shop"
Well! very citizen friendly and helpful Police Force of Agra.

I was loosing my patient and asked the aged fat mustached cop "You are next to a world heritage site where thousands of foreign tourists come. If one of them comes here to lodge a complaint, will you ask him to first learn to write in Hindi and then pen down the complaint? It is most obvious they will write a complaint in English"

He stared blankly at me for a few seconds then he folded hands and said “I am sorry but I cannot accept your complain written in English.”
Hindi may be the National language of India but English is followed everywhere in Government departments, banks, post office etc.

I came back without being able to lodge the complaint then.

I was telling this story to a friend a couple of days later he smiled at me and asked "did you pay him some money?" I asked why I would have to pay money. My mobile got lost and I am not demanding it from them, I went to simply register it got lost.
He laughed aloud and said " They charge Rs.100/- to register a mobile loss!"

We surely must be living in heaven now.

Opening a Bank Account

After I moved into Agra, land of the Taj Mahal opening a local Bank account became imperative.

 I had all the documents required to prove I am an Indian citizen and was confident it would take a few minutes to open a Bank account with any of the Nationalized Banks.

With this confidence I walked into a Nationalized Bank with my documents to open an account. The Gunman sitting at the gate asked me what I want?  I said I want to open an account. He showed me a counter. It was afternoon and the shabbily dressed middle aged fat man behind the counter perhaps just had his lunch and was resting leaning back fully on his chair, as if, relaxing at home.  His huge fat belly bulging out. Few button of his pink shirt open showing his under shirt with the grey and black chest hair peeking out. 

Noticing me standing in front of the counter he glared at me from behind his black framed spectacles as though I was his age old enemy. He swung his head upwards with eyes opening further in a gesture to ask ‘what do you want?’ I said I wanted to open a new account.

Most reluctantly he bent down to pick up a waste bin and released all the reddish brown Gutka juice he has been so lovingly preserving in his mouth. Then chewing on the Gutka he asked me to come back tomorrow with the required documents, original and a set of photo copy and my passport size photograph. As he spoke I could see glimpses of his teeth with layers of beep brown Gutka pigments on it, reminding me the looks of   public toilets that are never cleaned.

I told him I have the documents with me right now, original and photocopies. Hearing this he stared at me for a few seconds as if, I have asked him to donate his Kidney and he is undecided whether to say Yes or No. He stretched his hand for my papers and I passed them to him. He put the papers on his desk and started checking them as if he had sniffed something forged might be there. Returning the papers to me he said “But you are not from Agra? “  So what? I am an Indian is that not more important?

“Whatever! You need a residence proof of Agra and an introducer with a Bank account here. He has to come here and endorse he knows you. Then only we will open your account.”

Rejected, frustrated or humiliated what was my mental state at that moment I don’t remember, I think all of them. Was wondering in a small under developed country like Nepal I could walk into any of the Bank and open an account just with my Indian Embassy Registration card. Photo copies also I did not need to carry as they did it in their own copier machine.

On hearing this bank episode my colleague said he will introduce me in his Bank but, the paper formalities remain the same. The next day we went to his Bank. A different nationalized bank but, closer to work. The branch was small with only a handful of staff. The person behind the account opening counter is a young smart lady, she is the only lady in the branch and also speaks English.

Documents verified and submitted, introducer has introduced me, money deposited, so technically account opened. But I was asked to come back the following day to collect my account kit. What time should I come? Anytime after 10 am. How long will it take? Just a few minutes the kit will be ready just have to sign and receive it. That’s Great! Work done.

Next morning I returned to the bank at 10 am. The bank has just opened and staffs were getting ready for work. The lady was sipping tea. She saw and recognized me, pointing to the seats meant for customer some 5/6 feet away from the counter, she asked me to sit. I had an important business meeting and wanted to be there in time so obviously was in a hurry.

After waiting for 10 minutes I returned to her to check.  She was doing something on her computer gave me the look of irritation and sternly but in a cold tone said ‘you will have to give me time, come here only when I call you’ as though class teacher talking to her student. In my mind I started back counting 10, 9, 8….. any argument will only delay things and I don’t want to spoil my mood as I have an important meeting to follow.

I sat on the customers chair looking at my watch almost after every few seconds. Suddenly the other middle aged bank staff sitting next to this lady started talking to me. Where are you originally from? I said I am from Calcutta. When did I come to Agra? Very recently.  Is your family staying with you here? Yes. What does your wife do? Home maker now. Which part of India is she from? USA.

The lady all this time had her eyes glued to the computer but her ears weren’t as she looked at me all surprised. ‘Is she N.R.I. (non resident Indian)?”  No White Caucasian, US citizen.

Now she joined the conversation with a flurry of questions- How did we get to know each other? where did we first meet in person? When did we decide to get married? Where did the wedding take place? Any objection from our parents? Etc etc

I had to carefully answer as I am not too eager to divulge personal details to people I hardly know. She took out my application papers from her drawer, went online, completed the formalities and the account opening kit was handed to me  within 5 minutes with an exclamation “Love is beyond boundaries”

That night on the dinner table I narrated the entire incident to my wife. She said ‘At least people give you priority for marrying a US girl!” and we both laughed loud.

Since that day every time I went to the bank I got a very friendly and helpful attitude from all the staffs. My work gets done super fast. The lady would be the first to greet me. She would take personal initiative to get my work done faster. Also she would enquire about my wife, How is she? Is she enjoying her stay at Agra? Which places in Agra have we seen? Etc

One day came a request from her, bring your wife with you some day to the bank, I want to get introduced to her. I could only smile in answer.

I still go to the bank but don’t meet the Lady anymore. She has been transferred to some rural branch far away from the city.